“Wonderful mastery of subject, very clear, articulate presentation, very helpful, very professional.” 

~ Workshop participant, Legal Aspects of Supervision, Highlands Ranch Metro District 

“The instructors have been open and very willing to do extra to make sure we are successful.”

~ Workshop participant, Culture of Coaching, City of Lakewood 

“Out of all the classes I have taken with the same subject, you did the best job of presentation.  Thanks.”

~ Respectful Workplace class participant, Garfield County Sheriff’s Department

“I have worked with Phyllis and her group for a number of years. She and her staff have been an invaluable resource for personal coaching, group specific coaching/challenges and organizational training. With the years of professional experience Phyllis and her staff have had in human resources, management and public/private organizations she has resources and solutions for almost any organizational challenge. Great team to work with!”

~ Heather Spencer, Director of Human Resources, City of Commerce City

“Phyllis and Kriss, as a tag team, are well-seasoned to understanding complex issues/ processes and are able to effectively and creatively diagram and facilitate solutions to challenges that face our organization.  Our Department, faced with incredible growth pressures, is now better equipped to handle this future as a result of your help by assisting us to ameliorate our processes to better handle this challenge.”

~ Fred Jarman, Director, Garfield County Building and Planning Department

“I like the openness with the other foremen and superintendents, the ability to speak freely without consequences.  Phyllis is very good at helping you see things through other’s eyes and learning things about oneself.  I have learned many valuable things in her classes.  Thank you for the opportunity to attend these valuable training sessions.”

~ Steve Barden, El Paso County D.O.T. 

“I am in my second career working for the state.  Prior to my current staff position I was a high level accounting manager, being Controller or CFO for several major firms.  I have had to deal with most of the situations that you described and then some.  It was a great presentation for first time supervisors as well as a great refresher for someone like myself.” 

~ Vince Pontillo, Lead Auditor, Montana Dept of Transportation, Transition to Supervision 

“I found your Process Improvement Workshop very worthwhile. Several of the concepts (the seven-step process improvement method, and flowcharting, to name just two) were immediately useful. I have already integrated many of the ideas into the process improvement initiatives we are facilitating here at the Wyoming Department of Transportation.”

~ Mel Anderson, Quality/Customer Service Consultant, WYDOT

"You managed to capture the importance of customer service and provided techniques that are going to be beneficial on an ongoing basis. We are excited about applying everything we learned. Thank you again for the wonderful training."

~ Tania Morris, Director of Assisted Housing, The Housing Authority of the City of Aurora